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Having problems with Social Workers

I am having serious difficulties with Social Workers and want to make a formal complaint. Who do I approach? Mayo listener.

I am having serious difficulties with Social Workers and want to make a formal complaint.  Who do I approach?  Mayo listener.

Firstly I have to say that the HSE has no regulator.  If you have a complaint against an Accountant there is a regulator authority that looks after that.  A complaint against a bank the Irish Financial Services Regulatory Authority and the Financial Ombudsman will serve and it is the same with solicitors and doctors and other professional service providers.  The HSE however has no regulator.  However they do have a code of conduct that you could use – it is a patient charter that appears on display in every hospital and you might have a look at that. 

It is not clear from your question what your serious difficulties are.  Sometimes it can be clinical incompetence.  Sometimes it can be wilfulness and abusive conduct by the staff.  Sometimes it can be defamation and sometimes it can be carelessness with sensitive information.  All these type of cases can be taken to Court in a claim for civil damages.  We recently saw the Livingston case where James Livingston was under aggressive investigation relating to the alleged murder of his wife Grace.  The Livingstons took a civil action against the Gardai and settled the matter a short time ago.  It would be on the same principles as the Livingston case that you should seek redress. If you don’t get anywhere with the HSE code of behaviour - see your solicitor.

 

The issues raised in the answer to this NewsTalk listener's question are dealt with in a general way as can only be the case on live radio. Before relying on the advice given in this answer, whether you heard the broadcast or are for the first time reading the issues here please do not rely on the broad advice given. For a detailed professional opinion please consult a qualified legal advisor and for further details read our disclaimer on the Home Page.

The issues raised in the answer to this NewsTalk listener's question are dealt with in a general way as can only be the case on live radio. Before relying on the advice given in this answer, whether you heard the broadcast or are for the first time reading the issues here please do not rely on the broad advice given. For a detailed professional opinion please consult a qualified legal advisor and for further details read our disclaimer on the Home Page.

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