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Dispute over ruined dry cleaning

If a dry-cleaner ruined a dress but said they followed labels instruction,are they liable? thank you.

If the dry cleaner genuinely followed the instructions, then I don’t think they are liable.   That’s what the labels are there for and a dry cleaner cannot be expected to identify the exact content of every material that’s presented to the cleaning company by customers. 

The question here though really is did they follow the instructions?  To answer this you would have to get the cloth tested by an expert to identify the chemicals used and get their professional opinion that those chemicals should never have been used, given the label’s instructions.

My advice to this listener would be to contact the Consumers Association www.consumersassociation.ie for a recommendation as to who might do the testing for the listener. If you get a good report, take the case to the Small Claims’ Court. www.courts.ie

The issues raised in the answer to this NewsTalk listener's question are dealt with in a general way as can only be the case on live radio. Before relying on the advice given in this answer, whether you heard the broadcast or are for the first time reading the issues here please do not rely on the broad advice given. For a detailed professional opinion please consult a qualified legal advisor and for further details read our disclaimer on the Home Page.

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